1. General Information
This Privacy Policy explains how NovaX Health Switzerland collects, processes and protects personal data when users access or interact with our website.
Processing of personal data is carried out exclusively in accordance with the applicable legal provisions, in particular the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (revDSG). By accessing and using this website, you acknowledge and accept the terms of this Privacy Policy.
2. Scope of Data Processing
NovaX Health provides non-medical lifestyle and health coaching services, which do not involve medical diagnosis, medical treatment, or psychotherapy. Accordingly, no health-related or medical data is collected for the purpose of diagnostic or therapeutic decision-making. No personal data is processed without a lawful basis.
Personal data is processed solely for:
• Responding to inquiries submitted through our website
• Administrative communication
• Providing requested coaching-related information
• Website functionality, optimisation, and security
3. Legal Basis for Processing
Personal data is processed on the basis of:
• Art. 6(1)(a) GDPR – the data subject’s consent
• Art. 6(1)(b) GDPR – performance of pre-contractual measures and communication
• Art. 6(1)(f) GDPR – legitimate interests (website optimisation, security, analytics)
• Swiss revDSG Art. 6 & 31 – lawful processing in accordance with purpose and proportionality principles
Consent may be withdrawn at any time with future effect.
4. Categories of Personal Data Collected
We may collect and process the following categories of data when voluntarily provided by the user:
• Full name
• Email address
• Telephone number
• Country of residence
• IP address and general access metadata
• Information submitted via contact forms
We do not collect or process:
• Clinical, diagnostic, therapeutic, or medical data
• Special categories of data under Art. 9 GDPR (unless voluntarily and explicitly provided by the data subject for non-medical purposes)
5. Storage and Retention
Personal data is stored only for the duration necessary to fulfil the purpose of processing or as required by statutory retention periods.
Once the purpose has been fulfilled, data will be deleted or anonymised in accordance with legal requirements.
6. Use of Cookies and Tracking Technologies
Our website may use cookies and similar technologies to ensure functionality, enhance usability and analyse user traffic. Cookies may include:
• Strictly necessary cookies
• Preference cookies
• Statistical/analytical cookies
• Third-party cookies (e.g., analytics providers)
Users may manage or withdraw cookie consent at any time through their browser settings or the cookie banner on our website.
Cookies that are not strictly necessary will only be activated upon user consent.
7. Data Disclosure and Transfer
Personal data is not sold, transferred, or disclosed to third parties unless:
• Required by law or regulatory obligation
• Necessary for website security or technical infrastructure
• Explicit consent has been obtained
• Processed by service providers (e.g., hosting, analytics) acting under strict confidentiality and data processing agreements
Cross-border data transfer occurs only to countries with adequate data protection levels or via appropriate safeguards (e.g., SCCs).
8. Data Security
We implement appropriate technical and organisational measures to protect personal data from:
• Unauthorised access
• Loss or destruction
• Manipulation
• Misuse
All processing is conducted in compliance with the principles of confidentiality, integrity, and availability.
9. Rights of the Data Subject
Under GDPR and revDSG, users have the following rights:
• Right of access to personal data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability (where applicable)
• Right to withdraw consent at any time
• Right to object to processing based on legitimate interests
• Right to lodge a complaint with a supervisory authority
Requests may be submitted at any time (see contact details below).
10. Contact Information for Data Protection Requests
For questions regarding this Privacy Policy or for exercising data-subject rights, please contact:
NovaX Health Switzerland
E-mail: info@novax-health.com
Phone: +41 779 86 40 73
All inquiries will be handled in compliance with applicable legal requirements.
11. Cookie Declaration
Cookies are used in accordance with applicable laws. Users may review or modify cookie consent at any time.
When contacting us regarding cookie consent, please include your Consent ID and the date on which consent was given.
This Privacy Policy applies to the domain: https://novaxhealthswiss.com
12. Updates to This Policy
Cookies are used in accordance with applicable laws. Users may review or modify cookie consent at any time.
NovaX Health reserves the right to amend this Privacy Policy at any time to reflect legal, technical, or operational changes. The most recent version will always be published on this website.